General

The Player agrees that deposits and withdrawals initiated with Nova88 (the “Company”) will be processed by third-party payment processors and/or financial institutions referred to as ‘Payment Service Providers’ (PSPs). Thus, for the furtherance of such processing, the Player irrevocably authorizes us, as necessary, to instruct such PSPs to handle account deposits and withdrawal requests from their Player’s account, and irrevocably agree that we may give such instructions on their behalf. Furthermore, the Player agrees to be bound by the terms and conditions of each applicable PSP and in the event of conflict between this Agreement and the PSP’s terms and conditions, this Agreement shall prevail.

For security and anti-money laundering reasons, we reserve the right not to execute or validate financial transactions (deposits, withdrawals, refunds) to or from frozen, self-excluded, or closed accounts. The same applies to accounts under investigation.

To play on our website, the Player is required to open an account through which he/she can access the various products. To open an account, the Player must complete the registration process. Upon registration, the Player will be asked to enter their ‘Username’, ‘Password’, ‘Real Name’, ‘Email Address ‘, ‘Nationality’, ‘Date of Birth’, and ‘Preferred Currency’. The Player must also acknowledge that he/she is not below eighteen (18) years of age. Before the Player is allowed to make a deposit or withdrawal, he/she may be required to also enter the following information on the Profile section: ‘First name’, ‘Surname’, ‘Full address’ including ‘City’, ‘State’, ‘Country’, and ‘Post Code’, valid ‘Phone number’, ‘Date of Birth’ and choose his/her preferred deposit option. The Player agrees to provide complete, accurate and current information. The Player further agrees to inform the Company immediately if there is any change to such information.

If the Company has reason to believe that the Players have participated in or are connected with any form of Prohibited Activity, we reserve the right to lock the suspected Player’s account, access to funds, log-in, gameplay, deposits and withdrawals. We also reserve the right to give warnings to Players who are in violation of the Prohibited Activities (two warnings may result in account closure), conduct enhanced due diligence and if deemed necessary, permanently terminate a Player’s account (any attempt to recreate a new account may lead to immediate confiscation of funds), retain all monies in such account, void the Player’s winnings fully or partially and/or recover any other sum from the Player’s which may be attributable to the Player’s participation in or connection to a Prohibited Activity. Without derogating from the foregoing, we may suspend or restrict the Player’s account or limit the Player’s access to games and tournaments.

Deposits

When the Player opens an account on our website, the payment methods available in the Player’s jurisdiction will appear on the Cashier page of the Player’s account when the Player clicks on the “Deposit” tab. We require the Players to make a minimum deposit before the players can start playing the real money games. This may change from time to time at the Company's sole discretion.

Deposits on the site should be made with the sole intention of being able to access and enjoy our games with real money.

The Player agrees that he/she shall only use financial instruments that are valid and lawfully belong to them.

When making a cryptocurrency deposit, it is the Player's responsibility to execute the payment instructions properly. We will not compensate for any payment sent to an erroneous address, or any payment made using the wrong network.

Minimum and maximum limits apply to deposits depending on the method of deposit and as determined solely by us. We reserve the right to change the respective limits at any time should we deem so appropriate.

Withdrawals

The Player must first make a deposit and wager it at least once in order to be eligible to withdraw any funds from his/her account. All withdrawal requests are subject to transaction limits that may change from time to time at the Company’s sole discretion.

Any subsequent amount deposited on a Player's account must be wagered at least one time in full to be eligible for a withdrawal.

When making a cryptocurrency withdrawal, it is the Player's responsibility to execute the payment instructions properly. We will not compensate for any payment sent to an erroneous address, or any payment made using the wrong network.

It is important to note that the declaration and payment of any and all applicable taxes and fees in connection with any winnings awarded to the Players and any other payments to the Players are their sole responsibility. The Company may report and/or withhold any amount from winnings if required by the relevant legislation or regulations.

Withdrawals by the Player can only be paid to the account and payment method from where the Player’s deposit had originated. If we are unable to do so, we will effect the withdrawal to an alternate account in the Player’s name, once the ownership of such an alternate account has been confirmed and verified. A Player can only withdraw in the currency that he/she is currently registered in the Player’s account.

If the Player’s deposit is using several payment methods, we reserve the right to split the Player’s withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with governing regulations and policies.

Any withdrawal or refund which we agree to provide the players may be subject to security reviews as may be required by the Company. In order to make a withdrawal or provide the Players with a refund, we may ask the Player to provide one or more of the following documents: (a) Front and back copies of the card used or proof of e-wallet account. (b) For Cards: The first 6 and last 4 digits visible on the front of the card. (c) Photographic ID: Front and back copies of the Player’s current photo identification. The photographic ID can be in the form of a Driving License, Passport or National ID card. (d) Proof of Address: A utility bill or a credit card statement (showing the Player’s full name, address and the issuing body’s name or logo).

We reserve the right to request further information and/or documentation regarding the Player’s age, identity, source of funds, and place of residence following any deposits or prior to any withdrawal or refund, in particular prior to the Player’s first withdrawal, in order to validate the Player’s personal and financial details before having the funds released to the Player.

If verification with respect to the Player’s withdrawal or refund is not completed by us within thirty (30) days, we may cancel the Player’s withdrawal or refund request (as applicable).

Once we have completed the verification to the Company’s satisfaction, we will endeavor to process withdrawals or refunds within 72 hours.

Large withdrawals might take longer to be processed as they need to go through enhanced checks before being approved by our Security department.

Minimum and maximum limits apply to withdrawals. We reserve the right to change the respective limits at any time should we deem so appropriate.

Transfer of Funds

Players cannot transfer funds from one account to another.